Privacy Policy
Last updated: 30th April 2025
1. Introduction
This Privacy Policy describes how Ellenova team and its affiliates (“we”, “our”, “us”) collect, use, share, protect, and otherwise process your information through our website ellenova.store (“Platform”).
By visiting or using this Platform, or by providing your information, you consent to this Privacy Policy, the Terms of Use, and applicable laws of India. If you do not agree, please do not use or access our Platform.
2. Information We Collect
We may collect the following types of personal data:
Name, date of birth, address, contact number, email ID.
Identity/address proof.
Sensitive information such as bank details or biometric data (with consent).
Transaction details and behavior on the Platform.
Data from third-party partners you transact with.
You can always choose not to provide information, but this may limit your use of certain features or services.
3. How We Use Your Information
We use your information to:
Provide and improve our services.
Process orders and payments.
Send updates, offers, and promotional content.
Detect and prevent fraud or other illegal activities.
Customize your experience and conduct analytics.
You may opt-out of promotional communications anytime.
4. Sharing of Information
We may share your data with:
Our affiliates and group companies.
Third-party service providers (e.g., logistics, payment gateways).
Government or law enforcement agencies (when required by law).
These third parties are expected to maintain data protection standards in compliance with applicable laws.
5. Security of Your Data
We implement reasonable security measures including:
Encrypted servers and secure login.
Restricted access to personal data.
However, internet-based transmission is not completely secure. You are responsible for protecting your login credentials.
6. Data Retention and Deletion
You may delete your account via your profile settings.
We may retain some data to resolve disputes or meet legal obligations.
Anonymized data may be retained for research or analytical purposes.
7. Your Rights
You may access, correct, or update your data using your account or by contacting us directly.
8. Consent
By using our Platform or sharing data with us, you consent to the collection, processing, and sharing of your data as outlined in this Privacy Policy.
You may withdraw your consent by writing to our Grievance Officer (details below). Such withdrawal will apply prospectively.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Please check this page periodically. Significant changes will be notified in accordance with applicable laws.
10. Grievance Officer
Name: Shivangi Anand
Designation: Team Member
Company: Ellenova Store
Address: STREET NO 3, DABRI EXTENSION, DELHI, New Delhi, India
Email: ellenteam@ellenova.store
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)